Shipping policy

Shipping costs are calculated at checkout . To get an exact shipping quote before purchasing, add your items to the cart and proceed to checkout to view shipping options and costs.

Shipping rates are subject to change in line with Australia Post pricing updates.

Tracking your order

All orders are sent with Australia Post tracking. Once your order is dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number. You can track your parcel at:

• auspost.com.au/mypost/track — using your tracking number

• The Australia Post app — available on iOS and Android

Please allow up to 24 hours after receiving your tracking number for the first scan to appear in the tracking system.

Delivery address

Providing your address

It is your responsibility to provide a complete and accurate delivery address at checkout. We are not responsible for orders that are delayed or undelivered due to an incorrect or incomplete address. If a parcel is returned to us due to an address error, we will contact you and re-dispatch the order at your cost.

PO boxes and parcel lockers

We can deliver to PO boxes and Australia Post Parcel Lockers via both Standard and Express Post. If delivering to a Parcel Locker, please enter your Parcel Locker address exactly as it appears in your MyPost account.

Authority to leave

If no one is home at the time of delivery, Australia Post will use their judgment to determine whether it is safe to leave the parcel. If the parcel cannot be left safely, a card will be left with instructions for collection from your nearest Post Office or collection point. To manage your delivery preferences, you can set up authority to leave instructions through your Australia Post MyPost account.

Undelivered parcels

Parcel not received

If your tracking shows your parcel has been delivered but you have not received it, please:

1. Check your tracking online at auspost.com.au for the latest delivery status and any delivery instructions

2. Check with neighbours or other household members

3. Check if a card has been left directing you to a Post Office or collection point

4. If still unresolved, contact us at hello@taematchahouse.com with your order number and tracking number.

Delays

We strive to dispatch orders promptly and Australia Post works hard to meet their delivery estimates. However, delivery timeframes are estimates only and can be affected by factors outside our control, including:

• High parcel volumes during peak periods such as Christmas, Easter, and sales events

• Severe weather events or natural disasters

• Industrial action

• Remote or difficult-to-access delivery locations

We are not liable for delays caused by Australia Post or other circumstances outside our control. If your order is significantly delayed, please contact us and we will do our best to assist.

Multiple items and combined shipping

If you order multiple items, they will generally be shipped together in one parcel unless the size or weight of your order requires them to be split across multiple packages. If your order is split into more than one shipment, you will receive a separate tracking number for each parcel.

Change of address

If you need to change your delivery address after placing an order, please contact us immediately at hello@taematchahouse.com. We will do our best to update your address before dispatch. Once an order has been dispatched, we are unable to redirect it and you will need to contact Australia Post directly to request a redirect (additional charges from Australia Post may apply).

International shipping

We currently do not offer international shipping. All orders are delivered within Australia only.

We hope to offer international shipping in the future. If you would like to be notified when this becomes available, please contact us at hello@taematchahouse.com