Privacy policy

TAE Matcha House Pty Ltd | Last updated: 30 May 2026
We may update this policy from time to time. The "Last updated" date above reflects the current version.

TAE Matcha House Pty Ltd (ABN 68 696 899 528) operates www.taematchahouse.com. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy laws.

What we collect

When you place an order or contact us, we collect:

Your name, email address, and delivery address
Payment details (processed securely — we never store your full card number)
Your order history

When you browse our site, we automatically collect basic usage data (such as pages visited and device type) through cookies and analytics tools.

Why we collect it

To process and deliver your orders
To respond to your questions
To send marketing emails, if you have opted in
To improve our website using analytics

Cookies and analytics

We use cookies to keep your cart working and to understand how people use our site (e.g. Google Analytics). You can turn off cookies in your browser settings, though some parts of the site may not work as expected.

Email marketing

If you subscribe to our emails, we will send you updates about products and offers. Every email includes an unsubscribe link. We comply with the Spam Act 2003 (Cth).

Who we share your information with

We only share your information with third parties that help us run our business:

Our website host, to operate the site
Our payment processor, to handle transactions
Our shipping provider, to deliver your order
Our email and analytics platforms

We do not sell your personal information.

Overseas disclosure

Some of the service providers we use, including our website host, analytics, and email platforms, store data overseas, including in the United States.

Children

Our site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at hello@taematchahouse.com and we will delete it.

Your rights

You can ask us to access or correct the personal information we hold about you at any time. Contact us at hello@taematchahouse.com and we will respond within 30 days.

Complaints

If you have a complaint about how we've handled your personal information, email us at hello@taematchahouse.com. We will respond within 30 days and work with you to resolve it.